Consumer Help

Authorizing an organization to request your background report can often be an unpleasant experience when you are left in the dark.

Your information and security is as important as our paying clients.
Please use the information below for common questions and concern.

Please reach out to our consumer reports team using the form at the bottom of this page should you have any additional questions or concerns.

How long does my background check take to process?

Unfortunately, there is not a cut and dry answer for this question. Most of our County Criminal background checks are completed in under 24 hours, however, as with most other things regarding Background checks, this is solely dependent on the effectiveness of the requested jurisdiction.

How far back do you search?

The typical background check is seven years regarding FCRA law in most states. New legislation has allowed employers to search back further than seven years in regards to the annual salary of the applicant. This threshold is usually set around an annual income of more than 75,000 dollars, however it does vary per State.

How do I check the status or see my report?

If you have received and completed a background check invitation, your status is available to you via the same link used to fulfill the request. If not then feel free to email us at support@presearchus.com for detailed information on your report status.

Is my information safe?

Absolutely. All of the data we house is protected by PCI Security compliance standards. We participate regularly in Simulated Event, Vulnerability and Penetration testing to ensure that our servers are the most secure.

How do I dispute results that were put on my report?

If you feel we have reported something incorrectly, you may contact us at support@presearchus.com or use the form below.

Do Warrants show up on my background Check?

Most of the time, criminal background checks will present warrants if any open warrant exists, however, it does depend on where the warrant is located, as Criminal warrants are issued by law enforcement, and practices vary per jurisdiction. Alternatively, there is a Wants and Warrants search available that is specifically focused on finding open warrants in most jurisdictions.

You have a legal right to a copy of your background report. Please reach out to support@presearchus.com if you are unsure what the requester of your information is receiving and we will provide you with a copy of your report.

Contact Consumer Support

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