PreSearch Privacy Policy

Summary

This policy explains how PreSearch Background Services, Inc. collects and treats any information you give us. We aim to keep this policy straight forward and in terms that are easy to understand. Please reach out to support@presearchus.com at any time with any questions or concerns regarding this policy.

Our policy covers

  • Why we value your privacy
  • how we collect information
  • What information we hold
  • Where we store your information
  • Who’s responsible for your information at our company
  • Who has access to information about you
  • The steps we take to keep your information private
  • How to complain
  • Future changes to this policy

Why we value your privacy

We are committed to keeping personal and business information safe. We ask only for the bare minimum from our customers through the methods and forms we utilize to collect data for marketing/sales/operational purposes. We will never use your personal data for any reason other than why you provided it, and we will never give any other individual or organization access to it unless we are forced by law or have your explicit consent.

How we collect information

We ask for contact information including your name, email, and phone number, on our website so that we can reply to contact, signup, or help inquiries.

Our website also utilizes cookies and scripts for basic visitor behavior tracking through Google Analytics. We do not utilize any cookies or scripts that were designed to track the websites you visit outside of our parent or sub-domains (eg. orders.presearchinc.com).

Our primary methods for data collection are data collection forms, referrals, and email outreach.

We ask for more detailed identifying information when you signup for services for compliance and credit purposes (in accordance with US, GDPR, and FCRA guidelines).

What information we hold

  • When you contact us by email or through our website, we collect your email, email address, phone number, physical address, organization you represent, and any other details provided in your comments/messages to us.
  • If you sign up for a newsletter, we only collect your email address. You may unsubscribe to any newsletter or marketing campaign by replying to any message received, clicking unsubscribe or asking directly via support@presearchus.com.
  • When you order services from us, we collect your name, email address, phone number, and physical address.
  • Purchases are processed by our internal team utilizing our proprietary software and/or software partners, Imagination Technologies (frssoftware.com), or Deverus Inc, (deverus.com), our credit data process management partners.

Where we store your information

When you contact us by email, our website, or through our partner organizations, we store your information in Hubspot, Inc, our Customer Relationship Management (CRM) software.

When you order services via presearchco.secure-screening.net, your applicant/consumer data is stored securely in Imagination Technologies on-site database servers.

When you order services via orders.presearchinc.com, your applicant/consumer data is stored securely in AWS servers managed by Deverus Inc.

We chose these systems partly for their commitment to transparency and security.

What we use your information for

We occasionally use your information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will also use your information to send you invoices, statements, and reminders for outstanding accounts.

Who's responsible for your information at our company

Travis Larson, our President, is responsible for the security of your information. You can contact him by email at tlarson@presearchus.com, or by phone at (800) 574-0394 ext.101 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our now systems, only the people who need it have access to your data. Our management team have access to everything you have provided, but individual employees are restricted to access only what they need to do their job. Prior employees are promptly denied future access to any data they previously needed to perform their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. Access is granted and restricted as roles and jobs change. Along with role and job changes, access credentials are also changed to prevent un-authorized access to your data.

The computers we use are protected by a passcode or fingerprint access. Any physical stored data is kept in locked filing cabinets stored in rooms with locking doors.

How to complain

We take complaints seriously. If you have any reason to complain about the way we have handled your privacy, please contact support@presearchus.com or call (800) 574-0394. If you prefer to submit a complaint via writing, please send your message to PO Box 711, Ashland, WI 54806.

Changes to this policy

If we change the contents of this policy, those changes will become effective the moment they are published on our website.

This current version was last updated [June 19th, 2018].